Rainbet has two kinds of questions. The first kind concerns your account, your cashier and your payouts. Rainbet’s customer service answers those. The second kind concerns the pages you are reading, and crypto-rainbet.com answers those. This page shows where each question belongs.
Rainbet customer service
Rainbet’s Customer Service Department is reachable through the contact links on the Rainbet website. Write from your registered email address so the team can match the message to your account. Live chat is open 24/7, and complaints are acknowledged within 2 business days.
For timing, Rainbet’s target for a first response to a complaint is 10 business days, and escalated cases can take up to 30 days. A wager dispute is filed within 3 days of the wager decision, so send it while the details are fresh.
Pick the channel by topic
| Topic | Where to start | Have ready |
|---|---|---|
| Account access and details | Rainbet customer service | Username, registered email |
| Crypto deposit or withdrawal | Crypto casino, then customer service | Asset, network, amount, transaction ID |
| Identity check | Your account and customer service | Photo ID, a selfie holding it and a proof of address |
| Welcome offer and Free Spins | Promotions area in your account | The offer name and the date you deposited |
| Limits, breaks, exclusion | Your account, then responsible gambling | The period you want |
| This guide | [email protected] | The page and what you noticed |
What to prepare
A short message with the right details moves fastest. State what you did, what your account shows and what answer you want. Add the transaction reference for any cashier question. For the identity check, Rainbet works with Sumsub, and reviews finish within 7 business days. Keep your password and your verification codes to yourself.
Contact this site
Questions about the guide, a suggestion for a new page or a note about an amount on a page? Write to [email protected]. We update the page when something has changed. The site’s background is on the about page.